Welcome to Kutovakika's online store. These Terms & Conditions apply to all purchases made through our website and form the agreement between you ("the customer") and us ("the seller"). By placing an order, you confirm that you have read and accepted these terms.

1. Seller Information

Business name: Kutovakika Knits Oy
Business ID: FI3442443-4
Address: Melkonkatu 24, 00210, Helsinki, Finland
Email: support@kutovakika.com

We operate from Finland. All products sold are digital downloads.

2. Products & Pricing

All product prices are listed in euros (EUR) and include VAT when applicable. We reserve the right to update product information and prices at any time.

3. Ordering Process

A binding order is created when the customer completes checkout and receives an automatic order confirmation via email. If we are unable to fulfil your order for any reason (e.g., a listing error), we will contact you as soon as possible.

Please ensure your email address is entered correctly when placing your order — pattern files are delivered digitally and cannot be resent to an incorrect address without manual support.

4. Digital Pattern Delivery

Patterns are sent as PDF files to the email address provided at checkout. You'll receive an order confirmation email, followed by a second email containing your download links.

Since all our patterns are digital downloads, we're unable to process returns or exchanges. However, once purchased, the files are yours to enjoy forever!

If you have any trouble accessing your order, please contact us at support@kutovakika.com.

5. Copyright & Usage Rights

All patterns, photographs, instructions, charts, and designs published by Kutovakika are the intellectual property of Kutovakika Knits Oy and are protected by copyright law. Purchasing a pattern gives you a personal-use license to the PDF — it does not transfer ownership of the design, text, or images.

You are welcome to:

• Knit the pattern for yourself, or as gifts

• Share photos of your finished makes on social media — we love being tagged!

You may not:

• Sell finished items made from Kutovakika patterns

• Share, resell, forward, or redistribute the pattern PDF, in whole or in part

• Copy, translate, reproduce, or republish the written pattern or photography

• Claim the design as your own, or use it to teach paid classes or workshops without written permission

• Use Kutovakika's product photography for your own commercial listings or marketing

Unauthorised use of Kutovakika's patterns, designs, or photography may result in legal action.

6. Payment Methods

Kutovakika accepts all major credit cards, Apple Pay, and PayPal. All prices shown on the website are in EUR and include VAT.

Payments are processed via Stripe through a secure, SSL-encrypted payment server. Your data cannot be read or accessed by third parties.

7. Past Physical Orders — Kutovakika's Gift Box (Discontinued)

In December 2025, Kutovakika sold a limited-edition physical product, the Kutovakika's Gift Box, shipped via DHL Express from Finland. This product is sold out and will not be restocked — all current products are digital pattern downloads only.

If you have a question about a previous Gift Box order (delivery, customs, or damage), please contact support@kutovakika.com and we'll be happy to help on a case-by-case basis.

8. Return & Refund Policy

As all products are digital downloads, purchases cannot be returned, exchanged, or refunded once the download link has been issued, except where required by applicable consumer law.

If you believe you were charged in error or received a corrupted/incorrect file, contact us at support@kutovakika.com within 14 days of purchase and we'll resolve it.

9. Limitation of Liability

We do not guarantee that the website will operate without interruptions or errors. Our maximum liability is limited to the price of the purchased product. We are not liable for indirect or consequential damages.

10. Privacy Policy

Your personal data is processed according to our Privacy Policy, which can be found here: https://www.kutovakika.com/privacy-policy

11. Governing Law

Any disputes will be resolved in the Helsinki District Court, unless mandatory consumer law specifies otherwise.

12. Changes to Terms & Conditions

We may update these Terms & Conditions from time to time. Changes do not affect orders already placed before the update.